- Organizing, leading, guiding and following up the customer care activities both at reception and call-center
- Helping to develop and implement a customer service policy for an entire organization
- Organizing, leading, guiding and following up call-center activities
- Providing trainings for staff.
- Experience in similar position (reception or call-center)
- Experience in international companies is considered to be an advantage
- Certified trainings in customer-care
- Self-motivated and result oriented person
- Excellent communication and interpersonal skills
- Good knowledge of English language both oral and writing
- Good knowledge of MS Office applications.