Vacancy

Vacancy

Finding Solutions, Creating Opportunities

Account Manager

Vacancy code: AC3

COMPANY:
Foreign company specialized in software solutions for market research and mystery shopping

MAIN RESPONSIBILITIES:
  • Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone, email or other online way of communication;
  • Ensure that clients know how to use the services, provide assistance and support if necessary;
  • Provide software application training using a variety of delivery methods including web-based and on-site training;
  • Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery;
  • Actively seeking to provide more benefits to portfolio by the services offered.
  • Retain and expand clients' portfolio annual system usage;
  • Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover;
  • Ensure that clients know to use the services and provide assistance and support if necessary;
  • Be willing to lead cross functional team training based on best practices associated with the software as it pertains to your experience based on customer implementations;
  • Responsible to support all requests for assistance in a timely manner;
  • Co-work with development management team to improve system design, development process, account management
  • Full-time schedule: 9.00 - 18.00 (Monday-Friday)

EDUCATION AND EXPERIENCE:
  • Bachelor’s Degree;
  • Fluent English: good spoken and written communication skills;
  • French or German: good spoken and written communication skills (will be a plus);
  • Experience in customer support;
  • Good technical orientation;
  • Good organizational and time management skills;
  • General Computer knowledge;
  • Good analytical view;
     
WHAT WE OFFER:
  • Professional growth opportunities;
  • Exciting projects;
  • Travel all around the world.

 

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