Finding Solutions, Creating Opportunities

IT Helpdesk Team Leader

Vacancy code: HTLVB

International company is looking for IT Helpdesk Team Leader with responsibilities:
  • Lead, coach and develop IT Helpdesk Team;
  • Manage the IT Helpdesk operations, measure and improve its performance;
  • Ensure IT Helpdesk delivery in a timely and accurate manner and meet SLAs;
  • Follow up with customers to identify areas of improvement;
  • Build the required knowledge, procedures and practices;
  • Drive continuous improvement initiatives within the Helpdesk and IT Organization.

  • 3+ years of experience with leading an IT Helpdesk operation;
  • Experienced in creating, measuring and improving service delivery KPIs;
  • Customer-service oriented with a problem-solving attitude;
  • Strong analytical skills;
  • Strong IT knowledge;
  • Fluent English (writing and speaking).

Platforms use:
  • Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
  • Windows desktop and server operating systems;
  • Cloud based applications: Salesforce, SuccessFactors;
  • Networking, VPNs, remote access, IP Telephony.

Company offers:
  • An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
  • Professional Trainings: technologies and practice in fully equipped laboratories;
  • A competitive salary linked to your performance;
  • High level of corporate culture;
  • Modern comfortable office in the center of Chisinau.

Location: Chisinau, MD

← Back to job list
Please send your resume by E-mail:
Or download via the form

Resume form

Attach your file *
For additional details please contact the Recruitment Consultant:
+373 22 876 557

Subscribe to our newsletter

Please send us your email address and we will inform you about the latest job opportunities and our company news

Which of the following situations would motivate you to work for another company: