About the hotel:
- 5 stars hotel
- Located in the heart of Chisinau
- Individual design and sumptuously adorned rooms
- We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests expectations.
- dealing with bookings;
- completing procedures when guests arrive and leave;
- choosing rooms and handing out keys;
- preparing bills and taking payments;
- taking and passing on messages to guests;
- dealing with special requests from guests (like booking theatre tickets or storing valuable items);
- dealing with complaints or problems.
- excellent language skills in English, Russian, Romanian;
- previous experience in a customer-focused industry in a international company/hotel;
- administration and customer service skills;
- IT skills to work with computerized booking and payment systems;
- excellent written and spoken communication skills;
- a friendly and professional telephone manner;
- patience and tact;
- the ability to stay calm under pressure and look after several things at once;
- ability to work on your own and as part of a team.