Finding Solutions, Creating Opportunities

Retention Manager

Vacancy code: RTM

HR-Consulting ( on behalf of his client, is looking for a highly professional candidate to fulfill the position.

  • Develop direct marketing channel (email, sms and other) strategy with the goal to increase customer retention and loyalty;
  • Prepare content and segmentation, be able to suggest good visual material ideas and call to action wording;
  • Follow up on campaing execution - carry out A/B tests, monitor deliverability etc.;
  • Analyse results - prepare campaign summaries, lessons learned and identify next steps to improve campaign performance;
  • Collect feedback and understanding from the company users to improve the Customer Experience; 
  • Collaborate with Country managers, Digital marketing, Customer Care and Sales Team to improve existing customer retention processes and come up with new ideas;
  • Research and explore new industry updates and ideas;
  • Share practices from other markets and train local team.

  • At least 1+ year experience in email marketing and/or CRM;
  • Bachelor's degree in Marketing, Business, Economics or other related fields;
  • Solid organisational and project management skills;
  • Fluency in Romanian, Russian and English languages;
  • Knowledge of multiple email marketing platforms and top communication channels;
  • Experience in personnel training.

What company offers:
  • Motivating salary and benefits;
  • Fast growing and technology wise industry and environment; 
  • Unique learning experience in the international company;
  • Working with a motivated and talented team;
  • Growth opportunities. 

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