Post vacant

Post vacant

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Customer Support/Software Integrator

Codul postului vacant: CS3

COMPANY:
Foreign company specialized in software solutions for market research and mystery shopping

RESPONSIBILITIES:
  • Ensure that clients know how to use the services, provide assistance and support if necessary;
  • Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover.
  • Ensure that clients know to use the services and provide assistance and support if necessary.
  • Be willing to lead cross functional team training based on best practices associated with the software as it pertains to your experience based on customer implementations.
  • Project managing, developing timetables and setting deadlines for clients and the Checker internal team.
  • Responsible to support all requests for assistance in a timely manner.
  • Responsible for diagnostic and troubleshooting work.
  • Drive product roadmap strategies that enable faster implementations and also drive ease of use for the customer.
  • Responding to requests from the Checker management  in an efficient and timely manner
  • Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems.
  • Co-work with development management team to improve system design, development process, account management.
  • Working with other colleges team members  to develop suitable course content
  • Provide software application training using a variety of delivery methods including web-based and on-site training
  • Coordinate new customer implementations, providing effective training to maximize use of the software
  • Provide software application training using a variety of delivery methods including web-based and on-site training;
  • Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery;
  • Actively seeking to provide more benefits to portfolio by the services offered.
  • Full-time schedule: 9.00 - 18.00 (Monday-Friday)

     
EDUCATION AND EXPERIENCE:
  • Bachelor’s Degree;
  • Fluent English: good spoken and written communication skills;
  • French or German: good spoken and written communication skills (will be a plus);
  • Experience in customer support;
  • Good technical orientation;
  • Good organizational and time management skills;
  • General Computer knowledge;
  • Good analytical view;

WHAT WE OFFER:
  • Professional growth opportunities;
  • Exciting projects;
  • Travel all around the world.

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