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Head of Customer Service Department

Код вакансии: HCS

  • Develop and deliver Customer Services activities in line with the Company's goals and strategy.
  • Ensure the month-end process is fulfilled in timely and accurate manner. Provide all necessary Sales & Orders reports and information to other departments.  
  • Measure and constantly improve Customer Service KPIs.
  • Deliver reports and analysis for both clients and management/ internal needs
  • Provides informational assistance and support to key clients
  • Develop sales programs and contests for key clients in order to promote sales. Ensure the development of all necessary steps of programs, including reporting about dynamics and obtained results
  • Clarifies and solves all issues and customer claims according to the Company’s rules and procedures
  • Managing the customer service team to continually improve processes and outcomes
  • Lead, motivate, develop and manage the performance of staff to ensure they achieve best performance to meet the company’s needs

  • Experience in managing people and processes
  • Strong analytical skills
  • Good knowledge of PC (Absolute literacy MS Office).
  • Excellent written, reading, comprehension and verbal communication skills in Romanian and Russian, English - upper intermediate level or higher.
  • Focus on results and meeting deadlines

  • Official employment in accordance with the legislation of the Republic of Moldova
  • Working experience in an international Company with potential for growth and development
  • Motivational working environment
  • Working schedule: Monday - Friday, from 09:00 to 18:00
  • Office located in the center of Chisinau
  • Benefits package

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