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IT Helpdesk Team Leader

Код вакансии: HTLVB

International company is looking for IT Helpdesk Team Leader with responsibilities:
  • Lead, coach and develop IT Helpdesk Team;
  • Manage the IT Helpdesk operations, measure and improve its performance;
  • Ensure IT Helpdesk delivery in a timely and accurate manner and meet SLAs;
  • Follow up with customers to identify areas of improvement;
  • Build the required knowledge, procedures and practices;
  • Drive continuous improvement initiatives within the Helpdesk and IT Organization.

  • 3+ years of experience with leading an IT Helpdesk operation;
  • Experienced in creating, measuring and improving service delivery KPIs;
  • Customer-service oriented with a problem-solving attitude;
  • Strong analytical skills;
  • Strong IT knowledge;
  • Fluent English (writing and speaking).

Platforms use:
  • Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
  • Windows desktop and server operating systems;
  • Cloud based applications: Salesforce, SuccessFactors;
  • Networking, VPNs, remote access, IP Telephony.

Company offers:
  • An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
  • Professional Trainings: technologies and practice in fully equipped laboratories;
  • A competitive salary linked to your performance;
  • High level of corporate culture;
  • Modern comfortable office in the center of Chisinau.

Location: Chisinau, MD

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