Вакансия

Вакансия

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IT Helpdesk Team Member

Код вакансии: HTMVB

Job description:
The Helpdesk Team Member will be a part of a professional and service-oriented helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.
The perfect candidate would mix technical and customer service skills and be passionate about technology and helping people.
 
Responsibilities:
  • Provide IT support for our employees worldwide;
  • Follow up with our employees and provide best-in-class service;
  • Gain knowledge in cutting edge IT platforms, applications and infrastructure;
  • Strong customer service and troubleshooting skills;
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users;
  • Create and revise training materials, mentor new team members.
 
Requirements:
  • 1+ years of experience with providing IT support,
  • Experience with Windows 10, Office 365, Windows Servers, TCP/IP, Active Directory;
  • Customer service oriented;
  • Eager to learn and grow professionally;
  • Platforms we use;
  • Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
  • Windows desktop and server operating systems;
  • Cloud based applications: Salesforce, SuccessFactors;
  • Networking, VPNs, remote access, IP Telephony;
  • Fluent English (writing and speaking).

Conditions:
  • An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
  • Professional Trainings on company's technologies and practice in a fully equipped laboratories;
  • A competitive salary linked to your performance;
  • Lunch compensation;
  • Refreshments;
  • Private medical insurance.

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