Вакансия

Вакансия

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Receptionist Night Shifts

Код вакансии: RNS

About the hotel:  
  • 5 stars hotel
  • Located in the heart of Chisinau
  • Individual design and sumptuously adorned rooms
  • We are looking for exceptional individuals who are passionate about providing first class customer service to exceed our guests expectations.
 
Responsibilities:
  • dealing with bookings;
  • completing procedures when guests arrive and leave;
  • choosing rooms and handing out keys;
  • preparing bills and taking payments;
  • taking and passing on messages to guests;
  • dealing with special requests from guests (like booking theatre tickets or storing valuable items); 
  • dealing with complaints or problems.

 Skills required:
  • excellent language skills in English, Russian, Romanian;
  • previous experience in a customer-focused industry in a international company/hotel;
  • administration and customer service skills;
  • IT skills to work with computerized booking and payment systems;
  • excellent written and spoken communication skills;
  • a friendly and professional telephone manner;
  • patience and tact;
  • the ability to stay calm under pressure and look after several things at once;
  •  ability to work on your own and as part of a team. 

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