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Service Desk Support Technician

Код вакансии: SDST

International company specialized in IT field.

Main tasks and responsibilities:
  • Processing and fulfilment of service requests;
  • Ensuring the availability and performance of IT systems;
  • Planning, installation, configuration and testing of new IT systems;
  • Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services;
  • Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site;
  • First and second level customer support and cooperation with external service providers;
  • Ticket management and escalation to / collaboration with third level support.

Requirements & attributes:
  • Open and friendly personality with an ability to interact with people on different hierarchal and technical levels;
  • Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure;
  • Excellent English language skills, both spoken and written (German language skills are a strong advantage);
  • Experience working within Active Directory, MS Exchange and within a Cisco network environment;
  • Knowledge of ITIL processes and working with a ticket management solution is preferable;
  • Experience working with and supporting an Office 365 environment;
  • A degree in an IT-related field is preferable;
  • Class B driving license is an advantage.
Our offer:
  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties;
  • Challenging and varied work;
  • Flat management structure;
  • Long-term prospects with plenty of opportunities for professional development and growth;Excellent team-oriented and international working environment.

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